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General FAQs
Linux is the most popular platform due to its speed, stability and cost
effectiveness.
Yes, you will be able to update your website regularly. If you need help, contact
technical support for guidance.
Once your request is processed, domain activation usually takes 24–48 hours.
We host websites on Unix (Linux) servers for better performance and reliability.
You can manage your email accounts through the hosting control panel (cPanel).
Yes, we provide cPanel for easy management of your website and hosting services.
Most packages support a single domain unless otherwise specified.
You can place an order online anytime using our website order form or contact our
support team.
Please review our Terms & Conditions and Privacy Policy pages for full details.
Yes, full support is available. Tutorials and support team assistance are provided.
Support is available via email, phone, and support tickets.
Account setup is usually completed within a few hours after signup.
DNS propagation can take 24–48 hours globally.
You can upload files using FTP or cPanel File Manager.
Yes, both versions can point to the same website.
Yes, all ICANN-approved domains are supported.
mail.yourdomain.com
#!/usr/bin/perl
/usr/sbin/sendmail
No, telnet access is not provided.
Domain FAQs
If you already have a domain registered with another provider, you need to update
the Name Servers.
Contact your registrar and replace with the following DNS:
Primary DNS: ns1.dns-21.com (174.36.168.104)
Secondary DNS: ns2.dns-21.com (174.36.177.162)
Primary DNS: ns1.dns-21.com (174.36.168.104)
Secondary DNS: ns2.dns-21.com (174.36.177.162)
Tech Name: Domain Master
Title: Domain Registration
Company: Innovative Soft
Phone: +1 5878851367
Title: Domain Registration
Company: Innovative Soft
Phone: +1 5878851367
Once a domain expires, all services (website & email) will stop working immediately.
After expiration, domains enter a grace period (~15–30 days). Renewal is possible
with an additional fee (~$15).
Reactivation takes 24–72 hours.
After grace period, domain enters redemption. Recovery cost is about $165 + renewal
fee.
This is handled manually and may take several days.
After redemption period, the domain is deleted within 3–7 days and becomes publicly
available again.
Before transfer:
✔ Check WHOIS info (domain must be active)
✔ Domain must be unlocked
✔ Valid admin email required
Transfer is regulated by ICANN.
✔ Check WHOIS info (domain must be active)
✔ Domain must be unlocked
✔ Valid admin email required
Transfer is regulated by ICANN.
.CA domains are handled through CIRA.
✔ Owner approval required
✔ Admin email confirmation needed
✔ Transfer processed via registry system
✔ Owner approval required
✔ Admin email confirmation needed
✔ Transfer processed via registry system
✔ Ownership change: $45 + renewal
✔ Email fix (MCACE): $45 one-time
✔ Requires official form submission
✔ Email fix (MCACE): $45 one-time
✔ Requires official form submission
✔ Ownership change: $45 one-time
✔ Email correction: Free of charge
✔ Email correction: Free of charge
Billing Information
We accept multiple secure payment methods for your convenience:
✔ PayPal
✔ VISA
✔ MasterCard
✔ American Express
✔ PayPal
✔ VISA
✔ MasterCard
✔ American Express
Our pricing is based on project requirements, features, and development time.
Each project is quoted after proper analysis to ensure fair and transparent pricing.
We usually take 50% advance payment before starting any project.
Remaining payment is collected after project completion or as per agreement.
Refunds are only applicable under valid conditions and project status.
Please contact support for any billing disputes or refund requests.